Shipping & Exchange Policy

Shipping & Exchange Policy

At CLOSET ELTURBO, we strive to make your shopping experience as seamless as possible. Please review our policy regarding shipping, exchanges, and returns below.

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Shipping Information
• Free Shipping: All orders include free shipping — no minimum purchase required.
• Delivery Time: Orders are delivered within 8 to 15 business days, depending on your location.
• Order Tracking: Once your order is shipped, you will receive a tracking number via email or WhatsApp.

Please note: Delivery times may vary slightly during peak seasons or due to external factors beyond our control.

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Refunds
• No Refunds: CLOSET ELTURBO does not offer refunds. All sales are final.

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Exchanges
• Faulty Items: If your item is defective or damaged, we offer exchanges.
• Wrong Size: We understand that shopping online can sometimes make it difficult to select the right size. If you are not satisfied with the size you’ve chosen, we offer exchanges for a different size.
Please note: This policy does not apply to footwear.
• Timeframe: You must contact us within 10 days of receiving your order to request an exchange.
• How to Exchange:
1. Email us at closetelturbo.geral@gmail.com or WhatsApp (+351 932 723 302) with your order number and a description (and photo, if applicable) of the issue.
2. If the exchange is approved, we will provide instructions for returning the item and receiving the replacement.

Items must be unworn and returned in their original packaging.

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For any questions or concerns, please reach out to us at:
Email: closetelturbo.geral@gmail.com
WhatsApp: +351 932 723 302